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Subscribing to MultiLine, nothing could be simpler:

 

The steps to follow

Helpdesk


Phone : (+352) 26 588 588

Monday to Friday:
from 8 a.m. to 6 p.m.

Saturday morning:
from 9 a.m. to 1 p.m.
(except for bank holidays)

E-Mail: helpdesk@multiline.lu

 

Downloads

Middlewares


Windows

  • MultiLine middleware (v. 6.29.0015): EN | FR | DE
    • The LuxTrust middleware is a prerequisite. If it is not yet installed, or you do not have the latest version, you can find it below.


MacOS

 

 

Documentation


  • MultiLine startup guide:  EN | FR | DE
  • MultiLine contact card : EN | FR | DE
  • LuxTrust information brochure MultiLine: EN | FR | DE
  • Detailed presentation of SEPA direct debits : EN | FR | DE
  • Trusteer User Guide : EN | FR | DE

Formats


New XML formats :

 

Old formats :

Forms


  • Registration MultiLine form (one form per bank) :  EN | FR | DE
  • Replacing form of a LuxTrust Certificate (one form per bank) : EN | FR | DE

Documentation Release


Release 2.29 of 20/01/2019

This version includes some improvements and corrections of minor bugs :

  • Manage MultiLine account : You see an overview of your accounts and related mandates that can be easily exported to Excel and pdf. More information in your Help Online.
  • Newly added currency : Venezuelan bolivar soberano (VES)
  • The following country names have been changed : CZ – Czech Republic was changed to Czechia and SZ - Swaziland to Eswatini.
  • The e-mail you receive automatically when you have to sign for a payment showed an empty text in the body of the e-mail. The text field is now filled in.
  • In certain TXT and XLS reports there was a problem with the separator for the thousands in the intraday balance. It was wrongly written and has now been corrected.

 

Release 2.28 of 14/10/2018

This version includes some improvements and corrections of minor bugs :

  • Improvements of reports in TXT format: The export of reports to TXT is completely renewed in the tabs (Sent) Transactions. The output is a TXT file that you can process further in Excel.
  • The Mauritanian ouguiya (MRO) has been added as a currency.

 

Release 2.27 of 01/07/2018

This version includes some improvements and corrections of minor bugs.

 

Release 2.26 of 15/04/2018

This version includes some improvements and corrections of minor bugs:

  • Extra arrow buttons for smooth navigation through payments in 'Transactions' and 'Sent Transactions'
  • A created envelope no longer closes automatically when navigating through transactions.
  • New icon indicates if payment files are uploaded in MultiLine
  • 'Transactions' overview report in TXT format shows a new column with the hash code of files uploaded in MultiLine.

For further details, please consult our detailed documentation.

 

Release 2.25 of 04/02/2018

This version includes some improvements and corrections of minor bugs :

  • Improved intuitive search function to find amounts in your account information quickly.
  • Better overview of your downloadable reporting files in thanks to an extra "Account Holder Name" column.

For further details, please consult our detailed documentation.

 

Release 2.24 of 29/10/2017

  • This version comprises corrections of minor bugs and several screen improvements.
  • Improvement of reports and search
    • Improvement in export to xlsx format
    • Save report configuration
    • Increased search results in Account Info

For further details, please consult our detailed documentation.

 

Release 2.23 of 17/09/2017

  • This version comprises corrections of minor bugs and several screen improvements.
  • Improvement of reports
    • Export to xlsx format
    • New predefined timeframes for report generation
    • Increase of the maximum range for report printing
    • Personalized report names
    • Improvement of report planning

For further details, please consult our detailed documentation.

 

Release 2.22 of 23/04/2017

  • This version contains some minor bug fixes and different improvements on the screens.

 

Release 2.21 of 29/01/2017

  • This version contains some minor bug fixes and different improvements on the screens.

 

Release 2.20 of 23/10/2016

  • This version contains some minor bug fixes and different improvements on the screens.

 

Release 2.18 of 04/09/2016

  • This version contains some minor bug fixes and different improvements on the screens.

 

Release 2.16 of 03/07/2016

  • This version contains some minor bug fixes and different improvements on the screens.

 

Release 2.14 of 15/11/2015

  • New Homepage: The homepage will change to be more clear and user-friendly.
  • Entering payments - Transaction: A simplified currency entry will be introduced: the 10 most used currencies being first in the list, and a facilitated research by typing the first letters of each currency. It is the same for identifying countries.
  • Account Info: The interface is more user-friendly by displaying totals and subtotals.
  • Improved interface: Messages older than 3 months are automatically deleted. The interface contrast is now more pronounced. In the "Preferences" screen, the email address has become mandatory.

For more details, thank you to consult our detailed documentation.

 

Release 2.10 of 15/03/2015

  • New look : MultiLine screens will be renewed ! After 7 years, we offer them a new youth ; the presentation will be clearer and more user friendly. For more information, thank you to consult our guide.
  • Certificate expiration : an alert will notify you of the impending expiry of the certificate LuxTrust.
  • New MultiLine middleware : a new middleware will be available for download from the 15th March 2015. The installation will be mandatory for the 1st of July 2015.

 

Release 2.8 of 22/06/2014

  • Details of transactions: The view of transactions will be changed to have the same look and feel no matters the type of transactions.

 

Release 2.7 of 26/01/2014

  • Report printing: the keyword ‘Print’ is changed to ‘Create Report’
  • Payment input: as of February 1, 2014, the BIC code is no longer required for domestic payments.

 

Release 2.6 of 23/06/2013

 

Release 2.5 of 18/03/2013

 

Release 2.4 of 25/06/2012

 

Release 2.3 of 10/10/2011